NSTcare℠ PC & User IT Support – Remote and On-Site IT Support for your Staff

NSTcare-user-support-screenshotNSTcare Proactive Management, Monitoring, and Support

When computers fail, the biggest cost is the impact to your staff productivity and business relationships. Preventing failures through proactive maintenance, predictive systems monitoring, data protection management, and regular security updates will keep your business running smoothly.

NSTcare “Peace of Mind” IT management service keeps your systems running at peak performance. It’s a complete IT management service that provides the benefits of an in-house IT staff for a fraction of the cost. You select the level of service that fits your needs. We offer several flexible packages with different pricing options to suit your business. Level B Service provides predictive monitoring, reporting, and proactive maintenance for one very low flat-rate fee per month, while NSTcare Level A Service is a comprehensive flat-rate IT service that includes all of the Level B services, plus user support/ helpdesk and problem remediation for an all-included fixed monthly cost.

Now your end users don’t need to worry about racking up bills whenever they need support.

OUR NSTcare “PEACE OF MIND” IT MANAGEMENT SERVICE

The Benefits You Need:

  • Assures your systems run more reliably and securely by preventing a majority of computer and network problems from occurring in the first place, resulting in significant reduction in downtime.
  • Corrects problems promptly and accurately without the cost, delay and inconvenience of having an engineer travel to your office. We support your staff online, wherever they are, or go onsite if required.
  • Increased productivity for your business.
  • Improved end-user experience.
  • 100% staffed by NST employees. No outsourcing.

The NSTcare Destop Platform

Remote Monitoring, Maintenance, Reporting, and Cost-Effective Support

NSTcare includes server, workstation, laptop and network monitoring and maintenance. Trained engineers at our virtualized Network Operations Center (NOC) automatically respond to issues and repair a server or device that reports a problem. We maintain system documentation in secure online databases and can view system logs and statistical data even after a computer fails (aiding in diagnosis and timely restoration). This gives our engineers the ability to proactively head off network problems before they become downtime disasters.

Empower your staff by giving them direct access to NST Systems’s unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.